Terms and conditions

Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order or you have cancelled it. Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • You not meeting the eligibility to order criteria set out in the main Terms and Conditions

Undelivered, damaged goods or incomplete orders

We hope your goods arrive safely and that you are happy with the products that we supply to you. All packages are sent by Standard Post, we also offer a signed for 1st class recorded delivery service at a additional cost (this option will appear on payments page) we recommend you use this if the goods ordered are of high value of required as a priority. Should any of your order arrive damaged we would kindly request you return the damaged items to us so we can request a claim from the royal mail and resend again.

If your order does not arrive within a reasonable time span (please allow at least 5-7 working days for UK mainland and upto 2 weeks for international) please contact us immediately and we will trace the whereabouts of your goods. If we are unable to locate the sent goods we will either refund your money or forward another identical order; please indicate your preference, We however cannot launch a investigation with the Royal mail until 15 clear working days have passed so there may be up to a 4 week delay while we track the original package.

A small amount of Import duty may apply in some Non European countries. Please be aware, if non receipt is due to failure to pay import duty, we regret we will be unable to make a refund on your purchase. In placing your order you do accept liability for import tax if applicable.If you feel your order is incomplete in any way or any of the products are damaged when you receive them, please notify us immediately and we'll try to help.

Please note undelivered orders must be brought to our attention within 5 weeks of ordering. Failure to do so will result in us taking no further action to investgate why the package failed to reach it final destination.

Faulty goods

If a fault occur's within a products warranty period, please contact us and we will advise on the action you need to take, most of our electrical products  come with a return to manufacturer warranty, detail's will be provided direct.

Should you have a problem with any of our Tepe range please email info@tepe.se direct.

Incorrect orders

In the unlikely event of your order arriving incorrect we would kindly request you call us on 01495 356732 to arrange a return and replacement, postal charges will on certain conditions be refunded by prior approval.

Please note some of our products state that "colours cannot be guaranteed" and thus may be picked at random, we will not refund postal costs on such products if returned, but will prior to approval dispatch free of charge a specific colour as our stock levels dictate.

Any orders ordered incorrectly and returned may be subject to a restocking fee and further ongoing postal charges. Please also note any opened returned packets will not be refunded or replaced. 

Postal charges

Please ensure you are happy the postal charge before finalising your order, our postal charge's incorporate our professional fees with regards the handling, packaging and dispatch process of your goods ordered.

Returned goods

We can only accept returned goods for credit that are clearly unopened, not damaged and in good condition ie not used oraly. Returns should be made within 7 DAYS from you receiving the goods. We regret we cannot refund postage costs. Goods may also be liable to a restocking fee.

Miscellaneous

Please note all our prices are in Pounds sterling, also with regards electrical goods, please be aware if you are ordering from outside the UK the power leads made need adapters specific to your power source.

Complaints

We operate a policy of listening and addressing all complaints about our products or the service we provide to you. We naturally hope you have no reason to be dissatisfied. If you wish to complain please send an email or fax or letter "Attention of Phil Smith" email to admin@freshbreathonline.com We promise to address any reasonable complaint hopefully to your full satisfaction.

None of our terms and conditions affect your consumer statuary rights.

FreshBreathOnline's Waste Electrical or Electronic Equipment (WEEE) Directive

You can now recycle your old electricals with us.

If you're buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

Please send your goods (at your own cost) to : Freshbreathonline Ltd, Innovation Centre, Ebbw Vale, Gwent, NP23 8XA

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.